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WORKPLACE COMMUNICATION BOOT CAMP
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Friday, March 26, 2010
9:00 a.m. - 5:00 p.m.
Learning Tree International
Atlanta Education Center
1050 Crowne Pointe Parkway, Suite 1100
Atlanta, GA 30338
Download PDF announcement here.
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Each module will conclude with an interactive exercise to help reinforce the skills and strategies you learned.
Payment Information
Late Registration (3/1-3/15): $425
*Fee includes breakfast, lunch, session materials, and certificate of completion.
Registration/Payment Deadline: March 15
Space is limited. Register early to take advantage of the discounted rate and secure your seat!
Payment Options
Pay securely online with your debit or credit card. Click the button below to be directed to the PayPal website.
Or, mail your check or postal money order made payable to "Lisa M. Newman" to
Marigold Consulting
P.O. Box 649
Fairburn, GA 30213
Registration Information
Register online for this seminar by completing and submitting the form below:
- What obstacles are preventing you from being a better communicator at work? The Workplace Communication Boot Camp is about helping
you develop an array of communication skills to enable you to not only function more productively in your workplace, but to also strengthen
those key working relationships with your colleagues, supervisors, and managers.
During this seminar, you will strengthen your active listening skills and exercise giving and receiving constructive feedback. You'll also
discover how to voice disagreement without getting bent out of shape and learn how to work out conflict constructively. The session will
conclude with a discussion of how to rid your workplace of the excess weight of gossip and negativity.
The seminar will cover the following topics:
- Module 1: Sharpening Your Active Listening Skills
* Differentiating between hearing and listening
* Understanding the different types of listening
* Defining and exploring your personal listening style
* Recognizing and overcoming distractions that inhibit active listening
* Using active listening strategies
* Interacting with people whose listening styles are different from your own
Module 2: Giving Constructive Feedback Fearlessly
* Using the PNP model to give constructive feedback
* Understanding the ten qualities of effective constructive feedback
* Seven tips for giving constructive feedback
* Five tips for receiving constructive feedback
Module 3: Voicing Disagreement Effectively
* Recognizing the benefits of healthy disagreement
* Voicing disagreement using the 5W/1H Model
* Key strategies to working with challenging people
- Module 4: Resolving Conflict Constructively
* Recognizing the root causes of workplace conflict
* Eight steps to resolving conflict constructively
Module 5: Dealing with Office Gossip and Negativity
* Types of gossip to avoid from a legal perspective
* Understanding reasons why people gossip in the workplace
* Recognizing the costs of workplace gossip
* Dealing with gossip from a managerial perspective
* Implementing a no-gossip policy in your office
* Dealing with gossip from an individual perspective
* Seven strategies for responding to the office gossip
* Practical solutions if you are the victim of gossip
* Causes of negativity in the workplace
* Recognizing the types of negative people in the workplace
* Strategies to deal with negative colleagues and employees
* Fostering a positive work environment