Bring your new employees successfully into the fold with orientation seminars that mirror your expectations of professionalism in the workplace and emphasize a culture of exceptional customer service. Reinforce productive horizontal and vertical relationships within your company with training that stresses effective communication strategies, conflict management principles, and teambuilding tenets. Or, learn creative methods to cultivate long-lasting relationships with your customers and vendors.

Click on the title of the seminar you are interested in for a complete description and additional details. Click on the title again to collapse the information.

  • The Art of Conflict Management
    • Conflict in the workplace is inevitable. This seminar explores productive ways to diffuse workplace conflict. Topics covered include understanding the basic sources of workplace conflict, dealing with vertical and horizontal conflict, understanding the role personality types play in resolving conflict, using humor to diffuse volatile solutions, and understanding the value of employee assistance programs. Participants will engage in several conflict resolution simulations throughout the session.
    [Length: 8 hours/Fee: $1500]

  • Before You Hit Send: A Primer on Effective Email Communication
    • Email is a remarkably efficient communication tool. Unfortunately, it can also be a source of confusion and misunderstandings. This seminar explores how to avoid emotionalism in email writing and reviews the five elements of an effective email. Other topics include the legal aspects of email communication and establishing an email policy in your office.
    [Length: 6 hours/Fee: $1200]

  • Delegation Made Easy for Type A Personalities
    • Speaking from experience, letting go of the reins can be difficult for Type A people. Because you can’t possibly do everything, delegating tasks is imperative. In this session, you’ll learn the how, when, why, and who of effective delegation.
    [Length: 4 hours/Fee: $800]

  • Grocery Store Leadership
    • Everything you need to know about effective leadership can be learned from walking up and down the aisles of your supermarket. This session provides guidance for new managers as they seek to lead their teams more effectively.
    [Length: 6 hours/Fee: $1200]

  • It's A Matter of Ethics
    • Fifteen real-life ethical lessons for your employees based on the noteworthy mis-steps of (in)famous people and companies. This session places a heavy emphasis on discussion of hypothetical scenarios as participants will understand that ethical issues are not always black or white. This seminar is ideal as part of your new employee orientation.
    [Length: 6 hours/Fee: $1200]

  • Make Decisions Like A Lawyer
    • Good attorneys consider all sides of an issue and thoroughly analyze the facts before recommending a course of action to their clients. They also anticipate the opposing party’s possible arguments and conduct research to find authority to logically defeat those arguments. In this session you will learn how to think like a lawyer in making decisions that will impact your business operations.
    [Length: 4 hours/Fee: $800]

  • Playing Nice in the Office Sandbox
    • As children we played in the sandbox. Our parents admonished us to play nice, share our toys, and be good sports. Then we grew up, graduated from college, and entered the workforce. Somewhere along the way, we forgot how to get along with others with whom we work, particularly when these same people get on our nerves. People who have an uncanny knack of pushing our buttons, getting under our skin, and generally rubbing us the wrong way. This seminar will explore the rules, roles, and realities of the office sandbox. Attendees will learn strategies for working productively and pleasantly with every sandbox personality.
    [Length: 8 hours/Fee: $1500]

  • Professional Etiquette in the Workplace
    • Virtually any question you could have about etiquette at work will be answered during this seminar. With information presented through engaging activities and fun simulations, you’ll learn basic rules of thumb for electronic communication, protocol for telephone usage and conference call participation, and rules of etiquette for business meetings. Additional topics include observing workplace attire and avoiding gossip and improper workplace relationships.
    [Length: 8 hours/Fee: $1500]

  • Running A Productive Meeting
    • Stop wasting your time and the time of your work team with unproductive meetings. Because productive meetings start and end with an airtight agenda, you’ll learn how to create an agenda with B.I.T.E. Take charge of your meeting while adhering to time constraints and encouraging feedback from attendees. You’ll also learn how to neutralize common distractions and detractors which can suck the productivity out of your meeting and waste valuable time.
    [Length: 6 hours/Fee: $1200]

  • Tricycle Teambuilding
    • Is your team a tricycle team? Find out at this unique teambuilding seminar with a focus on developing trust among team members, bringing out the best in each team member, and resolving team conflict. Additional topics include understanding the importance of team roles, recognizing how teams can get mired in quicksand, and re-starting momentum when your team gets stuck. Through a series of group activities and individual exercises, participants will gain greater insight into what it means to truly work as a team.
    [Length: 8 hours/Fee: $1500]

  • Workplace Interpersonal Communication Strategies
    • Healthy communication is fundamental to the vitality of any relationship. Imagine what would happen if everyone in your office refused to speak with one another. The way we speak to our colleagues, supervisors, managers, and employees has a significant impact on the quality of our customer service delivery. In this session, you’ll learn your listening style and methods to improve your active listening skills. Additional topics include realizing what you’re not saying (nonverbal communication), giving and receiving constructive feedback, voicing differences of opinion, and tackling difficult conversations.
    [Length: 8 hours/Fee: $1500]

  • Would You Like Fries With That? Supersizing Your Customers' Service Experience
    • Your customers and clients are the lifeblood of your business. How are you keeping them happy? In this session, we’ll unlock the keys of supersized customer service. You will learn unique methods of reinforcing customer service through training, devise techniques to encourage customer satisfaction feedback, develop a win-win policy of resolving customers' complaints, and outline your customers' expectations and ways to exceed them.
    [Length: 8 hours/Fee: $1500]

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    The viability of your company depends on the strength of its internal
    and external relationships. We offer a series of training seminars
    designed to address relationship dynamics along every point of the
    continuum.
    Copyright © 2010 Marigold Consulting. All rights reserved.     
    P.O. Box 649 - Fairburn, GA 30213
    Office: 678.318.3672 - Cell: 678.281.5448 - Fax: 678.318.7502
    CORPORATE TRAINING